Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering
Our processing time is 10 to 30 business days.
Customs/import fees are the recipient’s responsibility and are imposed by the country’s regulations to which the goods are shipped to.
Shipping
We offer Free DHL/FedEx delivery worldwide.
Standard shipping normally takes 2-7 business days.
We do not offer delivery to PO Boxes and Military Bases.
We offer Free FedEx/DHL worldwide delivery.
Returns and Refunds
Do not worry about it, we can send a replacement or provide a partial refund according to the damage of the product.
Within 7 days from the date of the purchase, if the Price of the model you purchased at www.neonarchitects.com is reduced, you can apply for a Price Match and we will refund you the price difference.
During a sale period, additional discounts are not being applied, that includes personal discount codes.
Neon Architects products include a 12-month warranty which covers electrical components when used appropriately.