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Help & FAQs



How long is the processing time

Our processing time is 5 to 15 business days.

How long does it take to make a custom design?

It takes 10 to 20 business days for your design to be completed.

Custom fees and taxes

Our prices already cover all the extra charges like custom fees and taxes. That means you don't have to worry about anything extra when you buy from us!


What countries do you ship to?

We offer Free DHL delivery worldwide.

How long will it take to receive my order?

Standard shipping normally takes 2-7 business days.

Delivery to PO Boxes and Military bases.

We do not offer delivery to PO Boxes and Military Bases.

What is the price of shipping?

We offer Free DHL worldwide delivery.

Returns and Refunds

What happens if my order arrives damaged?

Do not worry about it, we can send a replacement or provide a partial refund according to the damage of the product.

Do you offer a price match policy?

Within 7 days from the date of the purchase, if the Price of the model you purchased at is reduced, you can apply for a Price Match and we will refund you the price difference.

Sales and Discounts

During a sale period, additional discounts are not being applied, that includes personal discount codes.

Do Neon Architects signs come with a warranty?

Neon Architects products include a 12-month warranty which covers electrical components when used appropriately.

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